Support / Player care

LET'S GET YOU
BACK IN THE RUN.

For Tap N Jump help, account questions, bug reports, or privacy requests, contact the studio directly.

Email support ↗
01

Game support

Tell us what happened, which platform you used, and the steps that caused the issue. Screenshots are useful when available.

Report a problem →
02

Account help

For sign-in or linked-account problems, include the display name and platform involved. Never email a password, access token, or payment card number.

Get account help →
03

Data requests

To access, correct, or delete Tap N Jump account data, email with the subject “Tap N Jump Data Request.” Include the relevant player name and platform account ID so ownership can be verified.

Start a data request →